Advanced Aesthetic & Skin Clinic
Terms & Conditions
Please read these terms and conditions carefully before using our services
Last updated: 5 August 2025
1. Introduction
These Terms and Conditions ("Terms") govern your use of City Skin Lab's services and website. By booking an appointment or using our services, you agree to be bound by these Terms. City Skin Lab is a medical aesthetic clinic providing professional cosmetic treatments.
2. Services
City Skin Lab provides medical aesthetic treatments including but not limited to:
- Anti-wrinkle treatments
- Dermal fillers
- Skin boosters
- Fat dissolvers
- Polynucleotides
- Other aesthetic treatments as advertised
3. Appointments and Consultations
Consultation: All treatments include a 15-minute consultation. We also offer free, no-obligation consultations to discuss your treatment options.
Booking: Appointments must be booked in advance. We reserve the right to refuse service to any individual at our discretion.
Cancellation: Please provide at least 24 hours notice for cancellations. Late cancellations or no-shows may incur charges.
4. Medical Considerations
Medical History: You must provide accurate and complete medical history information during your consultation.
Contraindications: Certain medical conditions may prevent you from receiving treatments. Our practitioners will assess your suitability during consultation.
Pregnancy and Breastfeeding: Most treatments are not suitable for pregnant or breastfeeding individuals.
5. Treatment Risks and Side Effects
All medical aesthetic treatments carry potential risks and side effects. Common side effects may include:
- Temporary swelling, redness, or bruising
- Mild discomfort at injection sites
- Temporary asymmetry
- Allergic reactions (rare)
Serious complications are rare but possible. All risks will be discussed during your consultation.
6. Payment and Pricing
Payment: Payment is required at the time of treatment unless otherwise arranged.
Pricing: Prices are subject to change without notice. Current pricing will be confirmed during your consultation.
Refunds: Refunds are not typically provided once treatment has been administered, except in exceptional circumstances at our discretion.
7. Aftercare and Follow-up
Aftercare Instructions: You must follow all aftercare instructions provided by your practitioner.
Follow-up: Follow-up appointments may be recommended or required for optimal results.
Emergency Contact: Contact us immediately if you experience any concerning symptoms after treatment.
8. Limitation of Liability
City Skin Lab's liability is limited to the cost of the treatment provided. We are not liable for any indirect, consequential, or punitive damages. Our practitioners are fully qualified and insured, and we maintain appropriate professional indemnity insurance.
9. Privacy and Data Protection
We are committed to protecting your privacy and personal data in accordance with GDPR and UK data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of any changes.
11. Contact Information
If you have any questions about these Terms, please contact us:
City Skin Lab
9 Devonshire Square
City of London, England EC2M 4WY
Phone: 020 8036 3759
Email: bookings@cityskinlab.com